Reference

Terms That Govern Your mt25 Account

These terms set out what you agree to when you open and use an mt25 account — covering deposits via bKash, Nagad, and Rocket, how withdrawals are processed, and what we expect from you.

Account eligibilitybKash, Nagad, Rocket paymentsWithdrawal conditionsAccount securityApplicable law
mt25 Terms That Govern Your mt25 Account
TERMS CONTACT

Questions About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, our support team can help. Reach us through live chat, email, or your account's help section — we aim to respond to terms-related queries within one business day.

Live Chat Open the chat icon from any page on mt25 to reach our support team directly. Available for account and terms queries during our operating hours.
Email Support Send your terms or account question to our support address found in the help section. Include your registered mobile number so we can locate your account quickly.
Account Help Section Log in and head to the Help section of your account for self-service answers on payment terms, withdrawal conditions, and account rules.
HOW WE OPERATE

How mt25 Handles Your Account

We keep your account data and transaction records secure, and we only share information where required by law or to process your payments through bKash, Nagad, or Rocket. Here is how we approach the key areas these terms cover.

Account Security Your account is protected by a password and OTP verification tied to your registered mobile number. Never share your login details — we will never ask for your PIN or password.
Payment Records Every bKash, Nagad, and Rocket transaction is logged against your account wallet. You can review your full deposit and withdrawal history from the Transactions section at any time.
Data Retention We retain account and transaction records for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of your data by contacting support.
Requesting Changes To update your registered mobile number or request account closure, contact support through live chat or email. Wallet changes require re-verification to protect your funds.

Common Questions on These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, payments, and your account rights.

Account eligibility depends on your local law and the regions mt25 currently serves. You must meet the age and residency requirements applicable in your region before registering.

We can update these terms at any time and will mark the revision date on this page. Continuing to use your account after a change means you accept the updated version.

Contact support before making any withdrawal if your registered wallet number has changed. We require re-verification to confirm the new number belongs to you before releasing funds.

Reach out to our support team via live chat or email and request account closure. Any pending withdrawals to your Rocket, bKash, or Nagad wallet will be processed before the account is closed.

Raise a dispute through the Help section of your account or contact support directly. Include the transaction date and amount so we can investigate and respond within a reasonable timeframe.

Send a data request to our support team via email. We will provide a summary of the personal and transaction data we hold on your account, as permitted under applicable law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.