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How mt25 Handles Your Personal Information

Your account data, payment details, and browsing activity on mt25 are handled with care. This policy explains what we collect, why we collect it, and how you can control it — with access and eligibility subject to your local law and eligible regions.

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mt25 How mt25 Handles Your Personal Information
DATA PROTECTION

How We Protect and Manage Your Information

We apply security measures across every layer of your account — from login to payment processing — to keep your data safe and your access private.

Account Security

Your mt25 account is protected by OTP verification on login. Each session is authenticated separately, so an unrecognised device cannot access your wallet without the code sent to your registered number.

Payment Data Handling

When you deposit via bKash, Nagad, or Rocket, only the transaction reference and wallet number are stored. Full wallet credentials are never held on our servers — they stay within the payment provider's own system.

Cookie Controls

We use cookies to keep your session active and remember your preferences across visits. You can review and adjust cookie permissions through your browser settings at any time without losing your account access.

Data Retention and Deletion

Account data is kept while your account remains open and for the period required by applicable law. To request deletion or a copy of your data, contact support with your registered details and we will process it promptly.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is used, want to request a copy of your information, or need to update details on your account, our support team is available to help. Reach out through any of the channels below and we will respond as quickly as we can.

Team online

Live Chat

Start a chat from the mt25 website or mobile browser. Describe your data request and our team will handle it directly from your account record.

Email Support

Send your data query to our support address. Include your registered mobile number so we can locate your account and respond accurately.

Help Centre

Our help section covers common privacy questions including how to update your contact details, review cookie settings, and close your account.

Common Questions About Your Privacy

Here are the questions we hear most often about data, account privacy, and your rights on mt25.

We collect your name, contact number, and the details needed to verify your identity and process payments. Payment method data — such as your bKash or Nagad number — is collected when you make a transaction.

We share data only with payment processors like bKash, Nagad, and Rocket, and only the information they need to complete your transaction. We do not sell your personal data to advertisers or data brokers.

Contact our support team via live chat or email with your registered mobile number. We will locate your account record and provide the data we hold on you in a readable format.

Yes. Send a deletion request to our support team. We will close your account and remove your personal data, subject to any retention period required under applicable law in your region.

Wallet credentials for bKash, Nagad, and Rocket are never stored on our servers. Only transaction references are kept. Your account login is protected by OTP verification on each new device or session.

Your rights depend on your local law and eligible region. Generally, you may request access, correction, or deletion of your data. Contact our support team to exercise any of these rights.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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