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How mt25 Operates and What Applies to You

These legal terms set out the conditions under which mt25 operates and what applies to your account. Access to mt25 depends on your local law and eligible region — read this before you open an account or make any deposit via bKash, Nagad, or…

Account EligibilityJurisdiction RulesPayment ConditionsAccount ConductPolicy Updates
mt25 How mt25 Operates and What Applies to You
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and data handling are built into how mt25 runs day to day — not added as an afterthought. Here is what we do and what you can request.

Data Handling

We collect only what is needed to operate your account — your mobile number, payment method details for bKash, Nagad, or Rocket, and transaction history. We do not sell this data to third parties.

Cookie Use

mt25 uses cookies to keep your session active across mobile and desktop. You can manage cookie preferences through your browser settings; disabling them may affect account login and wallet functions.

Account Retention

Account data is retained for as long as your account is active and for a period after closure as required by our internal compliance process. You may request a summary of held data via email support.

Change Requests

To update your registered mobile number, request data deletion, or query what we hold on your account, contact support with your account reference. We aim to respond to data requests within a reasonable timeframe.

LEGAL CONTACT

Reach Us on Legal or Account Matters

If you have a question about these terms, your account status, or a transaction dispute involving bKash, Nagad, or Rocket, our support team handles legal and account queries directly. Raise your issue through any of the channels below and include your account reference.

Live Chat Open the chat widget from any page on mt25. For legal or account queries, select the account support category so your message reaches the right team without delay.
Email Support Send detailed legal or dispute queries to our support address. Include your registered mobile number and the payment method used — bKash, Nagad, or Rocket — for faster handling.
Help Centre The mt25 help centre covers account eligibility, payment conditions, and term queries with step-by-step answers. Check there first for common legal and policy questions.

Common Questions About mt25 Legal Terms

These are the questions we get most often about eligibility, account rights, and how our terms work in practice.

Access depends on your local law and eligible region. It is your responsibility to confirm that using mt25 does not breach any law where you are before opening an account or depositing.

We may restrict or close accounts in regions that fall outside our eligible scope. If this applies to you, we will notify you and outline the process for withdrawing any remaining wallet balance via bKash, Nagad, or Rocket.

Contact our support team by email with your account reference and a clear data request. We will confirm what is held and provide it within a reasonable period, subject to our retention policy.

Yes. Send a deletion request through email support with your registered mobile number. We will close the account and remove personal data, except where retention is required by our compliance process.

Transaction disputes are handled under the payment conditions in our full terms. Raise the dispute through live chat or email, include the transaction reference and the payment method used, and our team will investigate.

We post updates on the site and may notify you via your registered contact. Continuing to use your account after the effective date of any change means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.